Terms & Conditions – Zarkhez

Last Updated: [10 Dec, 2025]

Welcome to Zarkhez. By using our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General

These terms apply to all visitors, customers, and users of our website.
If you do not agree with any part of these terms, please stop using our website.

2. Products & Pricing

  • We offer natural and premium food products including honey, dates, and desi ghee.

  • Product images are for illustration; actual colors or textures may vary slightly.

  • Prices can be updated anytime without notice.

  • All products are subject to availability.

3. Orders

When you place an order:

  • You must provide accurate name, address, phone number, and payment details.

  • We reserve the right to refuse or cancel any order due to incorrect information, suspected fraud, or product unavailability.

  • Once an order is shipped, it cannot be canceled.

4. Payments

We support secure online payments and Cash on Delivery (COD) in eligible areas.

  • All online payments are processed through encrypted third-party gateways.

  • We do not store your full card details.

  • In case of payment failure, the order will not be processed until confirmed.

5. Shipping

  • Delivery times vary between 2–7 working days depending on location.

  • Shipping charges apply unless stated otherwise.

  • Once the parcel is handed to the courier, delivery timelines are beyond our direct control.

  • Our detailed Shipping Policy applies to all orders.

6. Returns & Refunds

We only accept returns or refunds if the product is damaged, defective, or incorrect.

  • Refunds may take 5–10 business days depending on payment provider timelines.

  • Opened or used food items cannot be returned.

  • Full details are available in our Return & Refund Policy.

7. Use of Website

You agree not to:

  • Misuse the website

  • Attempt unauthorized access

  • Copy, reproduce, or distribute our content without permission

  • Engage in fraudulent or harmful activity

Any misuse may lead to legal action.

8. Intellectual Property

All logos, product images, branding, content, and designs on the Zarkhez website are the property of Zarkhez.
You may not use them without our written permission.

9. Limitation of Liability

Zarkhez is not responsible for:

  • Delays caused by courier services

  • Incorrect addresses provided by customers

  • Allergic reactions or health issues caused by misuse of food products

  • Technical issues, website downtime, or third-party failures

We strive to ensure accuracy, but we do not guarantee error-free operation at all times.

10. Privacy

Your personal information is handled according to our Privacy Policy.
By using our site, you consent to the data practices outlined there.

11. Changes to Terms

We may update these Terms & Conditions at any time.
Changes take effect once posted on this page.
Continuing to use the site means you accept the updated terms.

12. Contact Us

For any questions about these Terms:

Zarkhez – Customer Support
Email: zarkhezofficial@gmail.com
WhatsApp: 03392001431
Website: www.zarkhez.com.pk