Privacy Policy - Zarkhez

 

Last Updated: [10 Dec, 2025]

Zarkhez (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data when you use our website, social media pages, or purchase our products.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to newsletters

  • Participate in promotions or giveaways

We may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment details (processed via secure third-party gateways)

  • Order history

  • Messages or inquiries you send us

b. Information Collected Automatically

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies and tracking data (for analytics and personalization)

c. Information from Third Parties

We may receive information through:

  • Payment processors (confirmation of payment status)

  • Courier companies (delivery updates)

  • Social media platforms (if you interact with our ads or posts)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and tracking

  • Provide customer service

  • Improve website performance and user experience

  • Send promotional emails or SMS (only if you opt in)

  • Detect and prevent fraud

  • Comply with legal requirements

3. Sharing Your Information

We do not sell or rent your personal information.
We only share it with trusted service partners who help us operate our business, such as:

  • Payment gateways (e.g., Stripe, PayPal, Shopify Payments)

  • Delivery companies (courier and logistics partners)

  • Website hosting platforms

  • Email & SMS marketing tools (only if you subscribed)

These partners are allowed to use your information only to perform their services for us.

4. Cookies & Tracking Technology

We use cookies to:

  • Keep your cart saved

  • Understand how you use the site

  • Improve load speed

  • Show relevant ads based on your browsing

You can disable cookies from your browser settings anytime, but some website features may not work correctly.

5. Data Protection & Security

We protect your information through:

  • SSL encryption

  • Secure servers

  • Limited access to staff

  • Encrypted payment processing (we never store your full card details)

Even though we follow industry-standard security practices, no online platform can guarantee 100% protection. However, we continuously monitor and upgrade our security systems.

6. Your Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Update or correct your information

  • Request deletion of your data

  • Opt out of marketing communications

  • Disable cookies

  • Ask how your data is being used

To request any of these, contact us using the information below.

7. Email & SMS Marketing

If you subscribe to our email or SMS list, we may send you:

  • Product updates

  • Offers and promotions

  • Order updates

You can unsubscribe anytime through the link provided in our messages or by contacting us.

8. Children’s Privacy

Our website is not intended for individuals under 13.
We do not knowingly collect data from children. If any information is mistakenly collected, we will delete it immediately upon request.

9. International Data Transfers

If you are visiting our site from outside Pakistan, your information may be transferred and processed on servers located in other countries. We ensure that all data is handled in accordance with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a revised “Last Updated” date.
By continuing to use our website after changes are posted, you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data, reach us at:

Zarkhez – Customer Support
Email: zarkhezofficial@gmail.com
Phone: 03392001431
Website: www.zarkhez.com.pk